customer service
grrlscientist | February 22, 2010Since I have been without wireless for one week now, I thought I'd take this opportunity to provide you with an update so you don't think I've either died, lost interest in writing or been kidnapped by space aliens. None of these things is true.
If you've been following my saga on twitter these past few days, then you know that I've been going crazy because my wireless connection unexpectedly died one week ago. The internet providers, T-Mobile, are a study of stupidity and incompetence, unable to understand what the problem is (like, duh!), unable to route our many phone calls to someone in…
cpikas | January 28, 2010I've only been a college student and grad student at one institution and I have to confess, the library treats students as second class citizens. Particularly technical services. When I mentioned in a sociology class that I am a librarian, a whole bunch of grad students piled on with complaints about interlibrary loan. One guy got only the second page of an article the first time he requested an article, then a completely illegible copy the second time, and then finally a whole copy the third time - after numerous e-mails and about 6 weeks. He kept asking because he didn't want to let them…