Contagious Altruism and Starbucks

It's the latest Starbucks advertising campaign: they are handing out free subway passes and movie tickets in the hope that all the niceness and holiday cheer will be contagious:

Starting today Starbucks is surprising its customers with free gifts. The catch is Starbucks wants consumers to pass on their benevolence by performing a good deed for another person, say, to hold open a door or buy someone a cup of coffee. With each deed, the recipient is handed a "cheer pass," a numbered card that serves as a tracking device for the effort's viral component.

It's actually a brilliant idea. Why? Because being nice makes us feel good. Literally. As researchers at the National Institute of Neurological Disorders and Stroke reported in a recent PNAS paper, being charitable triggers the dopamine reward pathway, the same neural circuit that is engaged by sex, drugs and rock and roll. In other words, the warm glow that accompanies altruistic acts has a biochemical basis: charity and cocaine have a lot in common.

I have no doubt that Starbucks is fully aware that being nice feels nice. For them, that dopamine rush is just one more way of cementing customer loyalty. If they had their way, every dopamine rush we have - from music to coffee to sugar to charity - would be indelibly associated with the Starbucks logo. As if peddling addictive caffeinated drinks wasn't enough...

i-c99292682e2cd5d6fa6a06132b76d999-3.bmp

Tags

More like this

But is it fair? Normally, I enjoy seeing Starbucks get slammed by pretty much anybody, for the usual reasons. But this time I'm wondering if we have a case of environmentalists being narrow minded, near sighted, and dumb.
Over the last few years, I've developed a routine of working at Starbucks in the early morning, between the bus picking SteelyKid up (at 7:30-ish, ugh) and when I need to be on campus.
It's been a while since I've done a post over-analyzing some everyday situation, because I've been too busy to do any silly experiments.
Maybe I'm just being snarky, but does anyone else find it somewhat amusing that this file photo of the iPhone using GoogleMaps has a big fat Starbucks as the point of interest?

very nice

By eudeline austria (not verified) on 28 Jul 2008 #permalink